On the course of the observation and research Namaste restaurant is going through numerous errors, negligence in term of management, staffing, facilities, and ambiance.It needs to improve customer service and the outlook of the restaurant.Late service and old kitchen equipment’s and hardware. There is not enough skilful and trained staff. Lighting is inadequate and furniture’s are not comfortable. Wages and salaries are not paid in time for the staffs. Proper health and safety regulation are not satisfactory level. Less publicity and advertisement of the business. Sales are declining
Recommendation and improvements
1. Namaste have to hire good manager who has academic skill with few year experiences in related field.
2. To improve customer service Namaste have to train the staff in terms of language, tackling with cultural differences, and quality product.
3. Hiring fast learner and energetic manpower and purchasing new hardware and kitchen equipment’s.
4. Hiring skilful, trained and qualified staff with few years of experience.
5. Replacing old light bulbs with magnificent lights and replacing old furniture with new model comfy sofas.
6. Timely payment of staff wages and salaries.
7. Specific implementation health and safety measure.
8. Advancing advertisement of the restaurant via electronic media, paper media, and internet, social networking sites and national television.
Recommendation and improvements
1. Namaste have to hire good manager who has academic skill with few year experiences in related field.
2. To improve customer service Namaste have to train the staff in terms of language, tackling with cultural differences, and quality product.
3. Hiring fast learner and energetic manpower and purchasing new hardware and kitchen equipment’s.
4. Hiring skilful, trained and qualified staff with few years of experience.
5. Replacing old light bulbs with magnificent lights and replacing old furniture with new model comfy sofas.
6. Timely payment of staff wages and salaries.
7. Specific implementation health and safety measure.
8. Advancing advertisement of the restaurant via electronic media, paper media, and internet, social networking sites and national television.
