This is a report based on observation for the customer requirement and satisfaction level by the help restaurant departmental sources.
It states the current status of the business, required improvement, recommendation and the measures for the progression as well as the further challenges for the implementation.This report is related to the one of the famous Nepalese restaurant situated in Plumstead, London and its name is NAMASTE restaurant.
Acknowledgement of customer requirement and satisfaction level
There is various ways of findings the customer requirement and satisfaction level which are as follows:
Customer
Members staff
Management
Customer data
Past information
Customer: The most important source of information for the customer requirement and satisfaction level is customer themselves cause at the end of the day business is targeted for the customer and that customer let us know about their satisfaction and dissatisfaction over the service provided by the industry. Their complaints, comments and suggestion plays enormous role to progress business due to to addressing their unhappiness over the service.
Member staffs: Staff member are always the front forces of business they are always in front line to provide service to the customer and they are the one who directly communicate with the customer so they can also get direct feedback from the customer before service and after service. They also know the whole operation of the business and they know what’s going well and bad so they can be another fruitful source for the information of the business status.
Management: Management controls the whole operation of the business and management has the key role in business so management is another reliable source for the research and demand .Management is the epicentre of every department so it has potential to influence whole business and it keeps every information and data of the business of bygone days and present days therefore through the management one can retrieve necessary information and data’s.
Customer records: Generally the industry keeps the records of the customer, the record of the customer that they are looking for the service they want it and the facilities they expects when they visit again. By keeping the record of the customer makes basis to analyse customer attraction and distraction over the business and it allows to know their likes and dislikes.
Past information: There is information which is old recorded by the business in past years that may be in form of research report or any investigation report of the business and these kinds of reports also plays pivotal role to make conclusion of customer requirement and satisfaction level.
